Who is Hapana?

Hapana is disrupting the market in leading a software solution in the fitness industry that helps gyms, fitness studios, and franchises unlock growth and efficiency. We have revolutionised the operations of multisite boutique businesses like F45, Gold’s Gym, BFT, STRONG Pilates, Fitstop, Vaura, KX Pilates, and more. Our all-in-one platform uses automated lead nurturing, captivating member experiences, multi-layered reporting, and advanced day-to-day operational controls to assist in growing member communities, expanding location footprints, and boosting revenue.

We're committed to fostering growth for our teams and clients through innovation and teamwork. Our business prides itself on its fast growth and dynamic industry, so we require humans with a vision to work with our small but mighty team. As a global company, we rely on open communication and people speaking up. Bring ideas, passion, and creativity to the role, and you’ll fit right in.

Job Summary:

As Head of Product at Hapana, you’ll lead and grow the product team with a strong focus on people leadership, operating rhythm and high-quality delivery. You’ll be accountable for how the product function runs day to day: how work is prioritised, how decisions are made, how teams collaborate and how outcomes are delivered and measured.

This role partners closely with Engineering, Customer Success, Sales and Marketing to ensure the team executes predictably, learns quickly and continuously improves the platform based on customer needs and business priorities.

Key Responsibilities:

People leadership & team performance

• Lead, coach and develop the product team through clear expectations, regular 1:1s, feedback and performance conversations.
• Build a high-performing team by hiring well, onboarding effectively and creating growth paths for Product Managers, Enablement and UI/UX Designer capability as needed.
• Create a culture of accountability, ownership and continuous improvement where priorities are clear and commitments are met.
• Establish standards for product craft (discovery practices, PRDs, acceptance criteria, release readiness, stakeholder comms) to lift consistency across the team.

Product delivery & operating cadence

• Own the product function’s delivery rhythm: intake, prioritisation, planning, execution tracking and retrospectives.
• Turn company goals into a manageable roadmap with clear scope, sequencing, dependencies and trade-offs.
• Partner with Engineering to ensure requirements are actionable, scope is controlled, risks are surfaced early and delivery remains on track.
• Ensure launches are operationally ready: clear ownership, enablement plans, internal comms, training materials, and coordinated release execution.
• Leverage modern AI tools to accelerate product discovery and delivery, synthesising customer and market insights, improving documentation, communication, supporting data-informed prioritisation and decision-making.

Process, governance & scalable ways of working

• Build and continuously improve scalable product management processes and frameworks (Agile ways of working, documentation, decision logs, prioritisation, and quality gates).
• Establish clear governance for prioritisation and resource allocation so investment is transparent and aligned to impact.
• Set up strong feedback loops with Customer Success and Support so insights are captured, triaged, and acted on consistently.
• Improve cross-functional handoffs (Product ↔ Engineering ↔ CS ↔ Sales/Marketing), reducing rework and ensuring clarity from discovery through delivery.

Measurement, reporting & continuous improvement

• Define, track and report on key product KPIs (engagement, adoption, retention and outcome-based measures).
• Create consistent reporting on delivery health (progress, risks, dependencies) and product performance (what shipped, what changed, what improved).
• Use data and customer feedback to drive iteration, improve usability and inform prioritisation decisions.
• Maintain a strong customer signal through structured discovery, usability testing, and post-launch reviews.

Executive partnership & cross-functional alignment

• Partner with leaders across the company to align priorities, communicate trade-offs and keep the organisation informed on delivery and outcomes.
• Co-own go-to-market execution with Marketing and Sales leaders ensuring readiness, aligned messaging and coordinated launches.
• Facilitate stakeholder alignment through regular planning sessions, steering check-ins, and clear escalation paths when priorities conflict.

Applied AI & Technical Fluency

• AI-savvy product leadership: Identifies and delivers practical AI-driven capabilities that improve engagement, retention, and operational efficiency for Hapana customers.
• Strong technical fluency: Works effectively with engineering and data teams to make sound architectural trade-offs and ship scalable, high-quality solutions.
• Impact over hype mindset: Applies AI selectively and responsibly, focusing on measurable customer value, performance, and long-term maintainability.

What success looks like

• The product team has a clear operating rhythm and is consistently delivering against agreed priorities.
• Stakeholders have confidence in planning, visibility into progress and clarity on trade-offs and decisions.
• Product processes are lightweight, repeatable and scalable improving speed and quality without adding bureaucracy.
• Customer insights flow reliably into prioritisation and launches are well-coordinated and well-adopted.
• The product team is engaged, supported and growing in capability.
• Demonstrates strong working knowledge of modern AI tools and applies them effectively to improve product discovery, delivery speed and decision-making.

Qualifications & Requirements

• 6+ years’ experience in product management, including 3+ years leading teams in a SaaS environment.
• Demonstrated experience hiring, coaching and developing Product Managers and building a strong team culture.
• Strong delivery management skills, prioritisation, planning, scope management and execution reporting.
• Proven ability to implement and improve product operating processes (Agile practices, documentation standards, governance).
• Strong analytical problem-solving skills and comfort using metrics and customer feedback to guide decisions.
• Experience working closely with Engineering and cross-functional partners (Design, CS, Sales, Marketing).
• Familiarity with product tools and workflows (e.g., Jira, Confluence) and pragmatic use of Agile methodologies.
• Excellent communication skills able to align stakeholders, run effective forums and clarify decisions.
• Fitness/healthtech/wellness experience is preferred but not required.
• Bachelor’s degree in Business, Engineering, Design, or related field is a plus (MBA/advanced degree a plus).

Why Join Hapana?

• Be part of an innovative team transforming the fitness and wellness space.
• A culture that lives our values building trust, daring to be the best and supporting each other
• Opportunities to make a lasting impact and grow your career in a dynamic, global organisation.
• Competitive salary, benefits, wellness perks including fitness initiatives and work-life balance policies.

If you have the experience, happy to wear multiple hats we want to hear from you. We thank you in advance for taking the time to apply, please note that only shortlisted candidates will be contacted for an interview. No recruitment agencies please.