About Us

Inspace is virtualizing the world’s commercial real estate so people can virtually walk-through spaces, from any device, from anywhere in the world. With over $70 billion in real estate digitized on our platform across 10 countries, Inspace is enabling landlords and agents to lease, market and manage their portfolios powerfully in the virtual era.

Inspace is the chosen technology partner for the world’s leading real estate firms, and a Forbes ‘100 to watch’ company. We are located across 4 offices throughout Asia-Pacific, and the U.S. Recently funded by leading property technology investors in a world where virtual is the only way, it’s an incredibly exciting time to join us as we go global. With a culture of collaboration, continuous learning, and striving for growth, Inspace is the perfect place to take your career to the next level.

About the role

Inspace is seeking a Customer Success Manager to join our industry-defining property visualisation business. Located in Sydney or Melbourne, you will be working closely with our customers, building strong long term relationships and finding opportunities for value creation.

Responsibilities:

• Customer Advocacy: Act as a strong advocate for Inspace products and services within customer organizations, ensuring their voice is heard and their needs are addressed.
• Project Management: Collaborate closely with Project Managers to ensure the successful delivery of Inspace Stack experiences to customers, providing internal quality assurance.
• Customer Onboarding and Product Guidance: Guide new customers through the onboarding process, gathering materials for successful Inspace Stack deliveries. Educate customers on how to maximize the effectiveness of their Inspace Stack experience.
• Customer Support and Relationship Management: Respond to and resolve customer support tickets promptly, conducting periodic health checks to drive customer satisfaction and sales success.
• Renewals and Customer Development: Support customer renewals, maintaining long-term relationships and identifying opportunities for additional revenue through up-selling and cross-selling.

About you

To be successful in this position you will be someone who possesses the following:

• Proven experience in a Customer Success function, account management, or client services role within the SaaS industry
• Proven ability to drive user engagement, adoption, and successful customer onboarding
• Exceptional communication skills, both written and verbal, with strong stakeholder management abilities
• Excellent time management and prioritization skills, capable of managing multiple deadlines and projects effectively
• Strong technical acumen, including proficiency in using CRM systems and conducting data analysis

Why Join Inspace

• Flexible work environment: Enjoy the power of flexibility. Work from home three days a week, striking a balance between your professional and personal commitments.
• Competitive Compensation Package: Take advantage of our competitive compensation package, which not only rewards your expertise and experience but also provides you with the opportunity to own company stock. Grow your success alongside ours, as we work together towards achieving greater heights.
• Thrive in a Connected Community: Enjoy an active social calendar filled with exciting events and activities that foster a sense of belonging and camaraderie within our organization.
• Impactful Role: Take a rare opportunity to directly influence our business's success as we grow and innovate the proptech industry. Shape customer success strategies with your expertise and insights, ensuring client satisfaction and contributing to our overall success.
• Vibrant and Collaborative Workspace: Join our modern Barangaroo office, designed to foster creativity, collaboration, and a vibrant work atmosphere. Be part of a team that thrives in an inspiring environment, where ideas flow freely, and innovation is encouraged.

Apply

If you are passionate about making a real impact in the real estate industry and want to be part of a dynamic team that values customer success, innovation, and collaboration, we would love to hear from you. Apply today and help us virtualise every commercial building in the first world!

To apply, please submit your resume via this ad or send your resume and cover letter to jobs@inspacexr.com.

Note: Only shortlisted candidates will be contacted. Thank you for considering Inspace as your next career move.

Inspace is an equal opportunity employer, committed to being a safe and inclusive organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community.