Link to the role introduction video here

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📝 Overview

We are looking for a BizOps Manager to join our growing Operations team at Sitemate. This is a cross-functional role - you'll embed within teams and departments, build the systems and reporting infrastructure that keep them running, and execute strategic projects from start to finish.

Reporting to our Senior BizOps Manager, you’ll start embedded in our Product, Design & Engineering (PDE) team, working closely with our CTO and PDE leadership to analyse data, surface insights, and translate them into action. You’ll plan and execute operational projects that reduce the team’s load and help them move faster. Over time, your focus may shift as the business evolves. As the sole Operations team member based in Melbourne, you'll also own the day-to-day running of our Melbourne office, keeping it a great place for the team to work.

At Sitemate, BizOps isn't a support function; it's how we build operational leverage across the business. This is a hands-on, execution-heavy role. You'll be expected to dive into complex, ambiguous situations, get context fast, and turn messy inputs into clear outputs and working systems. You’ll need to build trust quickly in new environments and across functions. This role would be a great fit if you thrive on variety and ownership, and you're energised by the idea of going deep on a hard problem, solving it, and moving to the next one.

Employment:

• Full-time

• Based: Melbourne, Australia

  • Salary range: $80000 - $100,000 (excl. Super)

About Sitemate

Sitemate builds best-in-class software for the built world - empowering construction, infrastructure, and industrial companies to work smarter and faster.

Our flagship product, Dashpivot, helps teams move their processes from paper and spreadsheets into powerful, digital workflows that can be used in the field on mobile or tablet. This enables companies to automate repetitive tasks, track progress in real time, and make better decisions every day.

We’ve achieved strong product-market fit - generating thousands of new monthly leads through word-of-mouth and organic marketing alone.

Backed by Blackbird, Australia and New Zealand’s #1 venture capital firm, and a graduate of the Startmate Accelerator, Sitemate has grown from 5 people in 2018 to over 150 across 18+ countries. Our team blends deep industry experience with cutting-edge product design to build tools that modernise one of the world’s largest and most essential industries.

Life at Sitemate

At Sitemate, you’ll join a team that values transparency, high velocity, hustle, diversity, and innovation - not as buzzwords, but as the principles we work by every day.

We move fast, communicate openly, and operate with trust and autonomy. You’ll have access to key company metrics, clear career development plans, and the opportunity to grow your career based on performance, not tenure.

We believe diverse teams build better products. Our team includes members from 18+ countries - 55% identify as coming from underrepresented ethnic backgrounds, 43% identify as female, and our team spans ages 22–51.

How We Work

• Transparency: Monthly All-Hands meetings share updates on metrics, customer stories, hiring plans, and financial performance. Every session also includes a “Life Story” from one team member - building genuine connection and understanding across our global team.

• High Velocity: We use best-in-class, integrated systems to eliminate manual work and give you the information you need to make fast, high-quality decisions.

• Hustle: You’ll be rewarded for performance. Seven of our last ten pay increases were proactive - driven by results, not requests.

• Autonomy: We focus on outcomes, not hours. You’ll have flexibility to manage your day, with no time monitoring or unnecessary meetings.

• Collaboration: You’ll work closely with talented teammates across engineering, product, design, marketing, sales, and customer success - sharing ideas and learning together every day.

What We Offer

• Competitive, performance-based remuneration

• Equity options - own a piece of what you’re helping to build

• 20 days paid annual leave, plus sick, carer’s, and compassionate leave

• Parental leave - 16 weeks for primary and 6 weeks for secondary carers (including adoption and stillbirth support)

• Learning & Development - professional growth budget and transparent career plans

• Laptop and home office setup budget

• Flexible work - remote or hybrid options, plus the ability to work from anywhere for several weeks each year

• Community & Connection - weekly catered lunches, global offsites, and “Life Story” sessions

• Sydney HQ perks - rooftop garden, wellness centre, showers, and cycle storage in Haymarket

Equal Opportunity

We’re proud to be an equal opportunity employer. Sitemate welcomes applicants of all genders, ethnicities, ages, sexualities, and abilities. Our team’s diversity is one of our greatest strengths, and we’re committed to ensuring an inclusive environment where everyone can thrive.

Learn More About Sitemate

🎧 Podcasts

• 2024: CEO Hartley Pike on scaling Sitemate, diversity, and culture

• 2023: CMO Lance Hodgson on accelerating your career

• 2022: CTO Tim Bray on building quality features that solve real customer problems

💬 Want to know what it’s like to work at Sitemate? Hear it straight from the team: People of Sitemate
⭐ Read what our customers say: G2 Crowd, Trust Radius
🎥 Team Offsites: 2022, 2023, 2024, 2025

🔧 Day-to-Day

• Design and own operational systems and processes to support teams as they scale; embedded initially in Product, Design & Engineering (PDE) you’ll be coordinating KPIs, SLAs, and other key metrics, driving the rollout and adoption of tooling, and leveraging AI and automation to streamline processes

• Reduce operational and administrative load on senior leaders by absorbing admin, coordination, tooling, and reporting work

• Prepare reporting deliverables that feed into broader business reporting (board, monthly all-hands, etc.)

• Manage cross-functional operational and special projects, initially within PDE and potentially across other functions of the business as priorities evolve

• Act as a thought partner to leadership on priorities, trade-offs, and execution

• Own Melbourne office operations, supported by the broader Ops team

⚡ Challenges

• Operating in ambiguity - working without clear upfront definitions, pulling together multiple sources of data, managing competing priorities, and turning these into clear, actionable steps

• Building credibility quickly with cross-functional teams in new environments, without necessarily having specialised functional expertise

• Creating systems that scale across many teams with different workflows, balancing consistency with team autonomy

• Being comfortable with your scope evolving as business priorities shift

✅ Who This Role is For

• Enjoys working at the intersection of people, systems, and technology

• Energised by variety and can switch gears quickly - happy to go deep on one team or project, then move to the next priority

• Cares deeply about execution quality - thinks not just in frameworks, but workflows and outcomes

• Curious about how technical teams work, even without a technical background - can work credibly with engineers, product managers, and senior leaders

• Excited by AI as a real productivity tool, not just a concept

• Comfortable with ambiguity - can build trust quickly in new environments and hit the ground running without a detailed brief

🚫 Who This Role is Not For

• Looking for a narrowly defined, specialist role with a fixed scope; or a purely strategic or advisory role with no hands-on execution

• Those who struggle with ambiguity or need heavy day-to-day management — you'll have support, but you'll still need to be comfortable driving your own work

• People who prefer highly structured or repetitive work over building iterative, evolving systems

🎯 Skills & Tools

Must Have:

• Strong operational and systems thinking, backed by hands-on experience - you don't just design processes, you build and own them end-to-end

• Ability to turn messy inputs (feedback, data, requests) into clear outputs

• Clear, structured communication (written and verbal)

• Experience managing cross-functional projects end-to-end

• Strong stakeholder management, with experience working closely with technical teams

Nice to Have:

• Experience supporting or working closely with senior leadership (C-Suite, VP or Director level)

• Experience in a scaling SaaS environment

Essential Tools:

• Spreadsheets - must be comfortable working with data

• AI tools - Claude, ChatGPT, Gemini, etc.

• Google Workspace

• Slack

Bonus Tools:

• Jira/Confluence

• Zapier and other integration tooling

PLEASE Note:

• We do not use recruitment partners or services, so please save your time and don't reach out

Compensation Range: A$80K - A$100K