At Visory, we're all about empowering businesses to unlock their full potential.

Launched in early 2020, we are a fast growing start up, and we have built Australia and New Zealand's first digital bookkeeping solution that supports small to medium sized businesses.

We supercharge their financial back-office by connecting them to a marketplace of certified Bookkeeping and Payroll Experts, backed by our powerful digital platform of best practice workflows.

The result; clean books, oversight of key financial indicators and freedom from their back-office so they can get back to big picture growth.

The Opportunity
As the Head of Implementation your focus will be on building and refining processes that ensure every customer’s onboarding journey is smooth, efficient, and tailored to their unique needs. From the moment a customer signs on, you’ll be the architect of a seamless transition, designing workflows that don’t just meet industry best practices but set new benchmarks for excellence.

Scaling is at the core of what we do, and this role is about creating standardisation that doesn’t compromise quality. You’ll be at the forefront of turning our services into scalable SKUs, ensuring our processes are repeatable and can grow with us.

We’re looking for someone who can combine strategic vision with operational excellence. You’ll need to think big while remaining laser-focused on execution, continuously refining processes and optimising every aspect of the implementation journey. If you’re a builder at heart, passionate about creating systems that can scale, and are driven by customer success, we’d love to have you lead this transformative part of our business.


We’re looking for someone who has:

• Proven experience in leading implementation or transformation projects, preferably in financial services, technology or a marketplace environment.

• Strong leadership skills with a focus on team development and driving results.

• Expertise in process optimisation, automation, standardisation, and scaling operations.

• Excellent project management skills with the ability to manage multiple priorities and meet deadlines.

• Strong communication and collaboration skills, with experience working across cross-functional teams.

What you might love about working at Visory:

• We have a flexible working environment, whether it’s picking up the kids from school or taking some time to enjoy the mid-day sunshine. We also have part-time options available
• We operate with a high level of autonomy where you determine how you help us achieve our goals
• We are a remote first team so the role can be based anywhere in Australia or New Zealand.
• We connect in person frequently to our co-located colleagues, whether this is for coffee or in one of our many workspaces across Australia and New Zealand. Of course, if you prefer an office environment you can utilise these work spaces as frequently as you like.
  

Our Values:

• People First – Empathy and humility over all else
• No limits mindset - Fear of failure? It’s low around here. When we fail, we fail fast
• Honesty - Constructive confrontation and continuous feedback is key
• Results driven - We are output focused and don’t respect superficiality
• Resilience - We value grit: perseverance is our “middle name”
• Integrity - We always do what’s right, not what’s convenient
  

What to consider before applying:

• We’re a start-up that is growing very quickly
• At times, we are building the bike while riding it
• We have a highly autonomous environment. However, this doesn’t mean we don’t work as a team
• We offer unvarnished honesty and love continuous feedback
  

Our Hiring Process:

• Our first introduction – 30 minute phone call
• Online technical assessment - 60 minutes
• Getting acquainted and understanding your skills – 1 hour MS Teams call
• Culture and values interview - 1 hour MS Teams call
• Decision

Department

Customer - Bookkeeping & Payroll

Locations

Melbourne

Remote status

Hybrid Remote

Employment type

Full-time