At Zitcha, we’re at the forefront of revolutionising the retail media landscape, and we invite you to be part of our visionary team making Retail Media better for everyone.

As the world’s first Adaptive, Unified Retail Media Platform, Zitcha empowers retailers to unlock their full potential by seamlessly integrating planning, delivery, and insights across all channels – online, offline, and in-store. Our intelligent, efficient, and high-performance platform provides a complete and scalable solution that adapts to each retailer’s unique vision and business model.

We understand that no two retailers are the same, and your network shouldn’t be either. Zitcha’s composable architecture ensures you have the right capabilities at the right time, whether you’re launching a new retail media network or scaling an existing one. Our platform simplifies and automates previously manual processes, allowing you to leverage your first-party customer data for personalized and impactful advertising experiences.

With Zitcha, you’re not just keeping up with retail media – you’re defining it. Join us in creating a better way to build and grow Retail Media Networks, transforming them into valuable extensions of your existing retail business.

Now, Zitcha is seeking a Solutions Engineer to join our innovative team in Australia. Join us in shaping the future of retail media as we revolutionise the industry and empower retailers and brands to achieve unparalleled success.

The Solutions Engineer will be responsible for the development and delivery of cutting-edge retail media solutions for our customers. In this role, you will work closely with our sales, success, platform, and engineering teams to understand customer requirements and develop solutions that meet their unique needs. You will also be responsible for driving the growth and scalability of our solutions business and working closely with our customers to ensure their success and satisfaction. This role will support our customers in both AU and USA from Sydney or Melbourne.

This role serves as the technical cornerstone throughout the customer journey, collaborating with the sales team and prospective retailers to understand business needs and demonstrate how Zitcha meets those needs. This role bridges customer business requirements with Zitcha’s retail media platform capabilities, ensuring successful configuration, integration, and adoption according to agreed timelines. Working at the intersection of Sales, Customer Success, and Product teams, you’ll qualify opportunities, design scalable solutions, and support successful implementations.

Responsibilities

Pre-Sales Engagement & Solution Design

• Qualify opportunities against Zitcha’s Ideal Customer Profile (ICP) to focus on high-potential prospects
• Lead technical discovery workshops to understand customer requirements across digital and in-store environments
• Create and deliver demos that highlight platform value specific to customer needs
• Assess customer technical landscapes to inform solution design and integration planning
• Align customer challenges with platform capabilities to demonstrate tangible business value
• Support the completion of RFPs and development of solution proposals
• Create comprehensive scope documentation with clear deliverables, timelines, and responsibilities
• Identify potential risks in the sale and subsequent delivery process
• Develop repeatable processes and documentation to streamline and shorten the sales cycle

Gap Analysis & Product Alignment

• Identify gaps between customer needs and existing platform capabilities
• Represent market voice by providing customer insights to Product teams
• Input into the product roadmap with local market requirements
• Balance customer requirements with scalable, product-aligned approaches

Post-Sales Handover & Support

• Document solutions and dependencies for smooth implementation handover
• Assist with project planning and management for platform deployments
• Lead technical sessions during implementation
• Support platform configuration and supplier onboarding/training
• Manage issue resolution and risk mitigation throughout implementation
• Ensure successful post-implementation handoff to Customer Success teams

Product Expertise

• Maintain deep knowledge of Zitcha’s solution, product functionality, APIs, and documentation
• Stay informed about roadmap developments to communicate future capabilities
• Contribute to repeatable solution templates and implementation frameworks

Selection Criteria

Essential

• Technical Expertise: Strong understanding of software systems, databases, and APIs; Experience with paid media platforms (Meta, Google) and digital campaign optimization
• Industry Knowledge: Retail/marketing domain expertise including e-commerce concepts; Understanding of ad tech ecosystem
• Communication: Clear presentation and storytelling abilities across technical and business audiences; Ability to translate requirements into practical solutions
• Collaboration: Experience working across Sales, Success, and Product teams; Customer-focused mindset and strong stakeholder management
• Project Management: Strong organizational skills and process orientation; Problem-solving abilities with flexibility to adapt to changing requirements

Desirable

• Prior experience in designing and delivering retail media solutions
• Proven ability to lead technical discovery and solution design workshops
• Understanding of software development processes and product management principles
• Demonstrated resilience in managing complex implementations

Why work with us:

Flexible working that works for you: Hybrid setup with offices in Melbourne, Sydney and Noosa.

Great work deserves great pay: Competitive pay to reward great work.

Plenty of time to recharge: 28 days of annual leave, excluding bank holidays. PLUS! Take your birthday and work anniversary off — you’ve earned it.

Make public holidays work for you: Prefer to swap a public holiday for a day that matters more to you? Go for it.

Work from (almost) anywhere: Up to 4 weeks a year to work remotely outside the UK — take your laptop somewhere sunny. ☀️

Get rewarded for bringing great people onboard: Our Employee Referral Program gives you a bonus when your recommendation turns into a new hire.

A culture that backs you: Supportive, inclusive, and transparent — with easy access to senior leadership and zero egos.

A chance to help shape something big: We’re growing fast. You’ll have a real say in how we build, scale, and succeed.

If this sounds like your next challenge, we want to hear from you!

Permanent • Full-time • Mid-level Senior