👋🏻 Intro

At Appetise, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy but why and when they choose certain products. That’s what we do. We’re pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer behaviour backed by data no one else has access to.

For years, market research has been slow, expensive, and out of reach for many. Only the biggest food companies with large budgets could afford to get insights on shopper habits. We’re changing that. Our data isn’t just about who’s buying what—it’s about the real motivations behind those choices, from grocery planning to product usage. This is a game-changer for marketers in the food industry, empowering them to make smarter, faster decisions that directly drive growth.

We’re disrupting the market by bringing these insights to life through our shoppable recipe platform, already loved by over 60,000 households in New Zealand and Australia. Think of it as the ultimate meal-planning tool, where consumers find their perfect recipes and brands get invaluable data on consumer choices.

Why does this matter? We’re unlocking insights that food brands have never had before—showing them their true competition and helping them stay ahead by deeply understanding their customers’ needs and habits. With Appetise, every meal becomes a chance to gain an edge.

We’re currently a growing, passionate team of 20 based in Christchurch, NZ. Our NZ-based founders are relocating to Sydney for 6-12 months to invest deeply into building our team here, and this role will be one of our founding team and first hires in Australia.

We have big ambitions for 2025 and beyond, and we’re looking to add new talent to help us pull off this bold vision. Our partners, consumers, and investors are all behind us, and we’re ready to make waves globally.

If you’re ready to join a company that’s breaking new ground in the world of consumer insights, looking to make a huge impact in Australia, then we’d love to meet you.

👨🏻‍💻 About the role

If you’re a people oriented person passionate about the fast paced world of B2B tech startups, this is the role for you. We’re looking for an engaging and strategic powerhouse to be the first member of our customer success team in Australia, joining our team of three in New Zealand.

As a Customer Success Manager at Appetise you will be a champion for our FMCG partners, ensuring they are gaining as much value as possible from our shopper insights platform, and being their voice internally to inform the growth of the product.

At Appetise, we are laser focused on being the go to for shopper insights that play a pivotal role in solving our partners big-audacious problems - whether it’s marketing campaigns, NPD, or category growth. You will speak the language of FMCG and be the ultimate brand champion for our partners, working closely with them to bring these activities to life with clear shopper insights at the centre.

Purpose of your role & key tasks

From guiding the onboarding process and ongoing account management for new partners to managing renewals and identifying opportunities for growth - your key responsibilities will be:

• Be the face of Appetise to our current partners, being a champion of our values and brand in every interaction and cultivating epic long-term relationships with our partners and their champions.
• Use your knowledge of FMCG to surprise and delight our partners. Understanding their business and communicating shopper insights that help guide strategic planning and execution.
• Take charge of onboarding exciting new FMCG partners, and making sure that they feel confident in the success of our partnership.
• Be a key player in driving Appetise’s NRR and growth, managing trial and annual renewals and identifying expansions.
• Be the voice of the customer and collaborate cross-functionally with Sales, Marketing and Product teams to identify opportunities and improve product value.
  

📜 What we offer

At Appetise, our culture drives our success. We pride ourselves on creating an environment where talented and dedicated people thrive.

We live & breathe our core operating principles:

• We are Strongest as a Team 💪
• Change for the Better ✨
• We Win, or We Learn 🥇
• Commitment to our Customers 🤲

This mindset helps us win in the fast-paced food tech landscape. We’re a true startup - our team contributes ideas that will help shape the future of Appetise. We’re a passionate team, we value open communication, and we don’t take ourselves too seriously.

We value a variety of personalities, viewpoints, and cultures, knowing that different perspectives bring a new flavour to our solutions.

Our Australian hub is based in Surry Hills, Sydney. We embrace future flexibility and offer location and time adaptability. WFH is optional on Wednesdays and Fridays. Work at your peak efficiency. As long as the work is done, we are happy.

We’ve built a really strong team culture in New Zealand. We place huge importance on working as a team and being passionate about what we do. With our two founders based in Sydney now, we’re looking forward to working alongside our founding Australian team (including this role!) to translate that culture into a new market.

We’re open to discussing our salary range for this role, which is $100,000 - $120,000. In addition, you’ll be eligible to participate in our employee stock ownership plan, because we believe in rewarding our team and giving everyone a real stake in our shared success.

Get in touch!

We're on the hunt for the real deal: a new team member who is ready to excel. We're talking about folks who are not just talented but also eager to learn and grow, always asking the "why" behind the "what." Who roll up their sleeves, dive into their work, and bring a sharp intellect to the table.

We'd love to see a track record of great wins in your past roles. But it's not just about hard skills; we're also looking for team members who are collaborative, solution-focused and thrive in a fast-paced change environment. Being in the scale-up stage, all our roles are exposed to both strategic planning and end-to-delivery project delivery. We’re a keen bunch, and we want to deliver our best every time.

We want Appetise to be a place for everyone to learn and grow. If you’re unsure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway. We’d love to hear from you! This is where you could belong.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above or any accessibility requirements, we’ll be able to help you from there.

Applications close when we find the right person, so we encourage you to send in your info quickly if you’re interested.